Head of Port Operations

Key Responsibilities:

Plan, organize, and supervise all port operations, including vessel scheduling, and terminal activities.
Monitor and manage port resources such as equipment, facilities, and labour, to optimize operational efficiency.
Implement standard operating procedures (SOPs) and best practices to enhance productivity and safety.
Enforce safety protocols and regulatory compliance measures to protect employees, cargo, and the environment.
Conduct regular inspections and audits.
Collaborate with regulatory agencies and authorities to maintain necessary permits and licenses.
Collaborate with customs officials, port authorities, and government agencies to ensure smooth operations and regulatory compliance.
Address customer inquiries, resolve issues, and provide exceptional customer service to enhance satisfaction.
Develop and implement key performance indicators (KPIs) to measure and track operational performance.
Analyze data and generate reports on port activities, productivity, and service levels.
Identify areas for improvement and implement strategies to enhance operational efficiency and cost-effectiveness.
Recruit, train, and mentor a competent team of port operations staff.
Set performance goals, provide regular feedback, and conduct performance evaluations.

Requirements:

A bachelor’s degree in Maritime Studies, Logistics, Supply Chain Managements or in a related field.
A minimum of 10 years work experience in port operations, terminal management, or related maritime roles.
Holder of a driving licence.
Strong knowledge of maritime industry regulations, safety standards, and best practices.
Proficient in the use of Microsoft Office tools particularly Word, Excel, and Outlook.
Proficient in using port management software and technology.
Have excellent written and spoken English skills.
Exceptional communication and interpersonal skills.
Strong analytics, problem solving and decision-making skills.
Excellent leadership and team management skills.
Available to work irregular hours due to the nature of the industry.
Flexible to travel.
A PFSO certificate will be considered an asset.